PHPJunkyard support forum

Good afternoon!
Installed HESK 3.2.5, PHP version 7.4.3 (MySQLi)
Automatic creation of tickets via email does not work. The following items are configured and tested in the settings:
-Send using: SMTP Server
-Email piping: enable
-Receiving by POP3: enable
The smtp and pop3 tests pass successfully.
Then, according to the instructions on the link: https://www.hesk.com/knowledgebase/?article=65#:
Made hesk_pop3.php executable, then added the task to cron: */1 * * * * /home/user/hesk325/inc/mail/hesk_pop3.php >/dev/null 2>&1 created even without >/dev/null 2 >&1 nothing happens.
When manually running the /home/user/hesk325/inc/mail/hesk_pop3.php file, an error occurs:
[HESK] POP3 FETCHING IS DISABLED IN SETTINGS.
But with all this, if I go to the site: http://192.168.16.19/hesk/inc/mail/hesk ... u42h7n0nn_ I immediately receive all letters in tickets.
If you run /home/user/hesk325/inc/mail/hesk_pipe.php then the error is: [HESK] EMAIL PIPING IS DISABLED IN SETTINGS. Although in the settings -E-mail piping: enable.

You probably are using the wrong copy of your files (you have multiple Hesk folders)?

In URL your folder is "hesk" but in Cron your folder is "hesk325"

Double-check that.

Good afternoon!
Thanks, fixed the path, did not notice the error.
Problem solved.

Good afternoon!
Please tell me another moment, I created three categories, is it possible to do something so that each category has its own responsible person? It’s just that I can’t find the person responsible for the category, and the applications go to three people randomly, depending on the number of applications he has.

At the moment Hesk will assign a ticket to anyone who has access to the ticket category.

What you could do is to create users with access to one category only, and disable auto-assign for users who have access to all categories (like administrators).

Version 3.3.0 will make this easier as we have modified the assign functionality.