PHPJunkyard support forum

Version of script: 2.8.4

I have a problem, I use the Hesk Tickets system, and the system has the option to mark several tickets as "solved", but I would like to do the opposite and mark several tickets as "new". Does anyone know how I could do it?

I tried to change a code in ticket_list.inc.php in the /inc folder <option value="close"><?php echo $hesklang['close_selected']; ?></option> what should I do?

That would require more code modifications that just changing the drop-down options. You may want to seek help of a PHP developer, for example by posting a project to sites like upwork.com or freelancer.com

Is there any way I can change this function? Rather than creating a new one?
I don't use the bulk close ticket function. I noticed that when using this function, it saves in the database as status "3". Is there any way I can just change to save with status "0"? What part of the code do I change this save?

If you know how to code PHP then you can dive into the code, analyze and modify it.

If not, you will need help from a PHP developer.

But isn't the purpose of this forum to help people with these changes?
I understand the existence of this forum for denying help in this way.
It's the first time I've seen a forum where there's no real help. You as a developer could support and at least tell you where to change this information to help users of your program.
disappointed

The purpose of the forum is to support users troubleshooting Hesk-related issues, not to provide free coding services for custom code modifications.