PHPJunkyard support forum

Script URL: HESK
Version of script: 3.2.5
Hosting company: My Server
URL of phpinfo.php:
URL of session_test.php:
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HI. I am testing the HESK. Great sistem. But I have a issue with .JPG attacments. When a ticket is opened and user send a .JPG attachment I can not download the file. The file downloaded is corrupted. The file upload correct, because I can see the .JPG image direct in directory. But download by HESK is corrupte. Are you able to help me?

Thanks

This happens because you edited files and didn't save them correctly - one of them has hidden UTF-8 BOM somewhere.

Convert any Hesk file you opened and edited manually to the correct file format:
https://www.hesk.com/knowledgebase/index.php?article=87

Hi,

Thanks for help. The tips worked. But I did not edited the files. I only downloaded the files from HESK like the user uploaded. Maybe it is HESK bug? Are some thing that I can do to solved it definitive?

Thank you very much. The HESK is great.

Klemem, If possible, make a test here: https://seusitio.com/documentos/index.php?a=add

You can open a ticket with .jpg attatched and then try to download the attachment.

Or, see the issue here: https://seusitio.com/documentos/ticket.php
2UE-13T-QQJ3
teste@teste.com

Sorry to take your time

It's not a Hesk bug, it's an issue in your specific setup.

If you look at your JPEG file in a HEX editor it starts with 0xEF, 0xBB, 0xBF which is the UTF-8 BOM sequence of bytes. This is the reason the JPEG file does not open. Again, this happens when you edit a file in an editor that cannot correctly save UTF-8 files.

Maybe you edited your language file (text.php)? Use Notepad++ to convert it to the correct file format as explained in the article I linked to.

Klemen wrote: Thu Mar 17, 2022 6:47 am Maybe you edited your language file (text.php)? Use Notepad++ to convert it to the correct file format as explained in the article I linked to.

Great Guy!!!

Yes, I edited text.php with windows notepade. Well, I edited again with notepad++ with converting and worked fine. Thank you!!