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Version of script: 3.2.5
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What terms did you try when SEARCHING for a solution: two forms, custom fields

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I would like to have two different submission forms for tickets.

The first form one would be the normal out-of-the-box support ticket forum. This would be used as expected for users to submit support tickets, with the minimal out-of-the box fields.

The second form one would include the basic fields as well as some custom fields. The use case would be to allow submission of nominations for membership in an honorary society, and in addition to the fields above, would have a few custom text fields.

Is there an easy way to do this with one HESK install vs. just having two separate HESK installs?

What you could do is create two ticket categories, then create custom fields for the second category only.

You can then send your customers to for category 1, and to for the category with the custom fields.

Hi,

sorry to dig up an old topic but I need to carry out this same project but I would also like customers not to have access to the category page (index.php?a=add) or to the button for submitting a new ticket ...
I would like them to only have access to the page which is created via the link to preselect category in the "Submit a ticket" form. " and that we provide it directly.
Is that possible ?
maybe with a CSS display modification?

Regards

CSS may be one way, but a more reliable one would likely be to remove the "Submit a ticket" HTML code from the \theme\hesk3\customer\index.php file.

Hi,

perfect, it works!
I also modified the category-select.php file to no longer display the different categories in case we directly type the url address /index.php?a=add
Thank you again for your quick and efficient feedback.
have a good day.