PHPJunkyard support forum

Hi, I have a problem with hesk update from version 3.0.0 to version 3.2.5
When I copy all the files and go to namedomain/install I get http 500 error
I also tried to install the previous versions but same problem. Consider that it is the problem that I also encountered with the transition from hesk 2.8.10 to 3.2.5 after uninstalling mods for hesk and I had to update from 2.8.10 to 3.0.0
Has it happened to anyone? How can I solve? Thank you.

500 is a server-side error, not something Hesk generates.

You will need to check server logs to find out what the problem is.

The problem does not occur with version 3.0.0 but with all the others. On the php error log I find this message:

[11-Feb-2022 16:03:13 Europe/Rome] PHP Warning: require(../inc/common.inc.php): failed to open stream: No such file or directory in namedomain/install/install_functions.inc.php on line 55

Like the error says, your are missing "common.inc.php" in your "inc" folder. Make sure you upload all the required Hesk files and folders to your server.

I checked, the file is present.
I don't know how to fix

Read again: file common.inc.php is missing inside your inc folder, not inside the install folder.

I confirm that all the files are there, even the common.inc.php file in my inc folder. The problem remains and now I have these logs: https://mega.nz/file/BmwAXQwA#eqrafd_JK ... PgVGcv04rQ

What version of PHP are you using?

Where did you get the install_functions.inc.php file? The original file only has 1238 lines, you have an error on line 1240 which does not appear in the original file. I would download original unmodified files again and use those to install Hesk.