ticket-category by email-import

[xep22]

hello,

currently tickets created by e-mail import are assigned to the top category in "Categories". Can I decide for myself to which category these tickets should be assigned?

[Klemen]

You can manually edit the category they are assigned to inside the inc/mail/hesk_imap.php (or hesk_pop3.php, whatever you use) by overriding the $set_category variable.

If you want more flexibility you would need to modify the code logic, or create several copies of the hesk_imap.php file (with each connecting to a different email account).