PHPJunkyard support forum

Script URL: Hesk Desk
Version of script: 3.2.4
Hosting company: www.hostcolor.com
URL of phpinfo.php: https://support.betterbee.com/phpinfo.php
URL of session_test.php: https://support.betterbee.com/session_test.php
What terms did you try when SEARCHING for a solution: wrap, wrapping, chrome

Write your message below:

I had two users complain that long URLs were not wrapping so they could not see the ticket page until they shrunk the screen a lot. They are using Chrome Version 96.0.4664.93. The URLs did a word wrap in Internet Explorer 11 but not in MS Edge or Chrome. I did not try other browsers.

The URLs that did not wrap were google content links that were 6 lines when they did wrap after the update below.

I added the word-break line in the section below to the app.css files (app.css and app.min.css) in the webroot/css and webroot/theme/hesk3/customer/css directories. So app.css now looks like this at about line 1641 (and same corresponding spot in app.min.css:

:root * {
-webkit-font-smoothing: antialiased;
-moz-osx-font-smoothing: grayscale;
-webkit-overflow-scrolling: touch;
word-break: break-word
}

I am not sure if I have something set up incorrectly that makes chrome do this or if the CSS I added is correct, but it works.

I hope this helps anyone else that cannot see things correctly.

This was in the base theme as well as the new Ocean Blue. I do like the new theme, and we will probably work on customizing colors in that.

Thank you for the nice work being done on Hesk!

Chris

Thank you, Chris. We will look into this and include it in the official release.

Ooops, forgot, we already have a fix ready for this for 3.2.5/3.3.0