new ticket creates on email reply to existing ticket
Posted: Mon Nov 01, 2021 9:03 pm
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When I receive an email notification that a new ticket was assigned to me i reply to that email but instead of adding my notes to the existing ticket the Hesk creates a new ticket and send a bunch of notifications.
Is it possible to add all notes to the existing ticket on reply?
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
When I receive an email notification that a new ticket was assigned to me i reply to that email but instead of adding my notes to the existing ticket the Hesk creates a new ticket and send a bunch of notifications.
Is it possible to add all notes to the existing ticket on reply?