PHPJunkyard support forum

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Version of script: 3.2.4
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I just installed the latest version of Hesk and the field "Name" does not show a real sender's name when an email piping used.
The field has a static name "[Customer]" for all tickets. I have attached a screenshot as a file.
Is it possible to see a sender's name from an email instead of "[Customer]"?
Thanks .

Hesk will try to get the name from the "Reply-To:" (primary) or "From:" (secondary) header, then convert to UTF-8; If unable, it will be set to "[Customer]".

My guess is your "Reply-To" headers contain email only, no name?

If you want to ignore reply to and just look in the From header, replace all instances of with in /inc/pipe_functions.inc.php file. Use a powerful editor such as Notepad++ to edit the file.

All Reply-To headers emails i tested with had the assigned name.
I modified the /inc/pipe_functions.inc.php file as you suggested and it worked! Now i am able to see the Names.
Thanks.