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when in "Rich Text" mode all my formatted notes print inline.
example:
actual:
line 1
line 2
line 3
Printing:
line 1 line 2 line 3

thanks for the help.
Rad

I confirm the issue, thank you for reporting.

Will find a fix in the next few days.

Try this:

1. download this file: https://hesk.com/extras/hesk3/hesk323-print-ticket.zip
2. upload print-ticket.php into your Hesk /theme/hesk3 folder (overwrite original file)
3. test