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Hello, I need to add an extra page that I want to use for internal team notes. How to do it in hesk?

Where would you want to add that?

In the first place, I wanted each categories to be able to save down their notes.

Secondly, I wanted to create a completely separate tab for notes that can be assigned to the ticket category.

Generally, it's hard to create a completely new page for your needs?

To make these kinds of modifications you would need to dig down into the source code and make a lot of changes to the code and database structure.

I recommend that you hire a PHP developer for help with your customizations, it's not something we can help with on the support forum.

can't even tell you how to add a new page to your code?