PHPJunkyard support forum

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Version of script: HESK version 3.1.2
Hosting company: Hostgator

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I am getting the error "Can't connect to database!". no changes were done, this message just appeared on admin and on all hesk directory pages.
After enabling debug mode i get this message:
Error
Can't connect to database!
MySQL said:
(2054) The server requested authentication method unknown to the client
WARNING
Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.

I appreciate any info on how to solve this.
Thank you.

Issue solved by updating php version.

Glad to hear upgrading PHP worked. Do you remember what PHP version you were using before?