PHPJunkyard support forum

I would like to first appreciate the creator and contributors to this amazing product.
I am using Hesk 2.8.8 version self hosted and is working pretty good.
My question is Could it be possible to allow "resolve tickets" to certain users to "allowed categories" only?

let say 50 working users and 10 categories.
user 1 is allowed to 3 categories and can also resolve tickets of only those 3 categories not rest of 7.

This should already be implemented? A user should only be able to view and manage tickets he/she has access to.

Is it not working as intended in your case? Could you provide a step-by-step example of what you do and it doesn't work that way?

A little change in question,
50 users and 10 categories. user 1 has access to all 10 categories and at the same time can resolve the tickets, but here I want to allow user to close tickets of only 4 categories but he can work and view tickets of other 6 categories at the same time.

Ah, I see. Unfortunately, that is not something that can be done within Hesk (unless you hire someone to modify the code for you).