PHPJunkyard support forum

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Version of script: 3.2.2
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Hello,

I installed hesk and everythings works good.
If I create a ticket, an email is sending.
But when I reply to a customer, there is not email sending immediatly.
Email is send at 3:00 (time of Paris).
If I click on "Resend notification by email", email is send immediatly.
I use PHP mail() to send email.

Is there any solution to send email immediatly?

Hesk queues the email immediately after you reply. You will need to check your mail server logs to see why the delay is happening.

thank you for your response.

Do you know how to access to log with OVH?

it's weird that the resend notification function works directly, isn't it?

Sorry, not familiar with OVH. Contact their support and ask them if you can access Exim logs (or whatever they use for sending emails).

It is strange, yes. The exact same functions are used in both cases so there is no reason one works and the other doesn't (unless you have "Don't send email notification of this reply to the customer" checked in the reply box).

I contacted the support, but as they are often quite long to answer I asked here just in case.

No, the box is unchecked.

Hello,

problem solved by ovh, they had to lift a limitation on our php mail function.
Thanks to you for this nice software!

Glad to hear that and thank you for posting your solution.