Client can't choose "Critical" priority

[Spyze]

As in topic - client can't choose Critical priority of ticket while creating it. We (as admins) can change it manually to critical after it is created, but client can choose only Low, Medium and High priority. Or maybe there is some hidden option which allow us to enable this priority to clients to choose? Regards.

[Klemen]

This is by design; the critical priority is reserved for admins only in Hesk.

If you want your customers to be able to choose it, you will need to add another select option in
/theme/hesk3/customer/create-ticket/create-ticket.php

And 'critical' => 0, to $valid_priorities in submit_ticket.php

[Spyze]

Hi, I did it and now client can choose critical priority, but after this priority is changing to high. In submit_ticket.php both critical and high priorities has same value => 1. Is it okay?

[Klemen]

Sorry, the value should be 0 (I modified my original reply now)

[Spyze]

Now it's changing to low

[Klemen]

Maybe you have wrong option value in /theme/hesk3/customer/create-ticket/create-ticket.php ?

[Spyze]

I added this code at the botom of <select name="priority">:

Code: Select all

<option value="critical" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']=='critical') {echo 'selected';} ?>>
	<?php echo $hesklang['critical']; ?>
</option>

In submit_ticket.php code looks like that:

Code: Select all

$valid_priorities = array(
        'critical' => 0,
        'high' => 1,
        'medium' => 2,
        'low' => 3
);

But shouldn't we change number 1 to 0 in if ($tmpvar['priority'] < 1 || $tmpvar['priority'] > 3)?

[Klemen]

Yes, you should

[Spyze]

Now everything works fine, thanks!