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Write your message below: Is it possible to send a copy email notification to the staff in addition to the customer when someone answers the ticket or closes it?

thanks!

Unfortunately that's not something built-in Hesk. We do plan to add an option to "monitor" a ticket by other staff members in Hesk 3.3

thanks!

Klemen wrote: Sat Mar 13, 2021 10:10 am Unfortunately that's not something built-in Hesk. We do plan to add an option to "monitor" a ticket by other staff members in Hesk 3.3

Is it possible through a change to the code to add a copy to the staff to the emails sent to the customer?

Possible yes, but you will most likely need to hire someone with PHP knowledge to code that for you.

If you don't have a developer at hand you can maybe try by posting a project to sites like upwork.com or freelancer.com