PHPJunkyard support forum

Script URL: http://kammarsoftweare.pl
Version of script: 3.1.2 -
Hosting company: Az.pl
URL of phpinfo.php: i dont know
URL of session_test.php: http://kammarsoftweare.pl

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When sending an e-mail to the address assigned via imap and smtp, the message is not recorded in the system and it goes to the e-mail. The connection is correct

Have you done everything as mentioned here?
https://www.hesk.com/knowledgebase/?article=91

Including step 7?

Also, note that Hesk will only fetch unread emails from the server via IMAP so if you use another client to read emails they may not be sent to Hesk.