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help desk login
Posted: Mon Feb 22, 2021 1:29 pm
by nickko
Script URL:
Version of script: 3.2.1
Hosting company: own OVH server
URL of session_test.php:
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Write your message below:
Hello,
i just download and install help desk but i can't login in admin panel, nothing happend...
i reset admin password, ok i can log but when i close browser and open it again on login page, i can't log anymore, it need to reset password on each login :s
i installed session_test.php and have "OK: PHP sessions work fine".
Can you help me ?
Thanks
Didier
Re: help desk login
Posted: Mon Feb 22, 2021 5:02 pm
by Klemen
Not sure what is happening. Have you manually modified any files (even opening one and saving without making changes can sometimes cause this)?
What happens if you:
- download hesk_settings.inc.php from your server
- open it in
Notepad++
- find
and set it to
- upload to the server
- test
Do you get any additional error messages?
Re: help desk login
Posted: Mon Feb 22, 2021 5:51 pm
by nickko
Thanks for your answer.
i just upload and install your package, no file have been modify.
So i have debug_mode to 1
but nothing else, no error msg, login have no effect
i need reset password each time to login correctly.
i check cookie i have 1 name HESK8812a4b574f58079526b805a063e4c15cceb5f74
the desk use session and cookie ?
Re: help desk login
Posted: Mon Feb 22, 2021 6:42 pm
by Klemen
Are you able to give me FTP access to your server to run some tests? I would need access to your Hesk folder only, nowhere else.
If yes, please send me login details in a private message.
Re: help desk login
Posted: Mon Feb 22, 2021 7:07 pm
by nickko
i sent you PM with an ftp access
Thank you for your great support
Re: help desk login
Posted: Mon Feb 22, 2021 7:55 pm
by Klemen
Hi, I found the issue
You have a .htaccess with some mod_rewrite rules in your website, in a folder parent to your Hesk folder. Your mod rewrite rules were preventing the admin index page to properly post data (all requests were rewritten as HTTP GET).
I fixed the issue by turning mod_rewrite off for the Hesk folder by placing a .htaccess file inside it with this content:
Code: Select all
<IfModule mod_rewrite.c>
#Disable rewriting
RewriteEngine Off
</IfModule>
This should prevent mod_rewrite from interfering with Hesk operations.
Re: help desk login
Posted: Mon Feb 22, 2021 8:13 pm
by nickko
Whaouuu ! Great job !
))
Many thanks for your fast and great support !
And your software is really great, it's not a gas factory with unnecessary functions, everything is well thought out, simple and efficient! bravo
I'm buying!