PHPJunkyard support forum

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What terms did you try when SEARCHING for a solution: Forward ticket, export ticket, copy ticket

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We will sometimes get a help desk ticket sent to us that isn't something we support. It might come in via email or they might complete the help desk form. What I'm wondering is if anyone knows of a way to easily "forward" that information somewhere else. I know you can export an individual ticket into XML but that can get clunky and not easily sent into another system or to another person/office.

Just wondering if anyone else has had this issue and/or if someone has figured out a way to handle these on the fly. What would be great is if there was a way to "forward via email" to another email address.

Thanks!

I guess the easiest thing to do would be to print the ticket - save it to PDF rather than print to paper and send the PDF file via email?

Klemen,

I was hoping for something more elegant, but it's a small detail that we are working through by setting up a canned response.

It would be great if there was a "forward ticket" option to allow for tickets to be sent outside the system. We will sometimes get tickets that are not something we handle in our office so we could just "forward ticket" to that outside entity.

Again, a small detail. Loving the newest updates to 3.2.2!!!