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Incorrect use of plural on helpdesk homepage button

Posted: Fri Dec 18, 2020 12:22 pm
by hstraf
On the homepage for users the button says:
View existing tickets
View tickets you submitted in the past
This should be changed to singular form, because only one ticket can be viewed at a time. It should be changed to this:
View an existing ticket
View a ticket you submitted in the past
Thanks!

Re: Incorrect use of plural on helpdesk homepage button

Posted: Fri Dec 18, 2020 1:09 pm
by Klemen
You are right, thanks for the feedback.

The idea was to add a centralized ticket display in the future (just not realized yet). Until that happens, you can change this for yourself by using the custom-text.php file:
https://www.hesk.com/knowledgebase/?article=88

Here's the modified code you can paste inside the custom-text.php:

Code: Select all

$hesklang['view_existing_tickets']='View an existing ticket';
$hesklang['vet']='View a ticket you submitted in the past';
Add it just below this line:

Code: Select all

// ADD AND MODIFY TEXT BELOW THIS LINE

Re: Incorrect use of plural on helpdesk homepage button

Posted: Fri Dec 18, 2020 1:31 pm
by hstraf
That worked perfectly.

Thanks!