Page 1 of 1

Make tickets with custom statuses be treated as "resolved"

Posted: Wed Dec 02, 2020 1:56 pm
by xmz
Version of script: 3.1.2
What terms did you try when SEARCHING for a solution:
- set custom statuses as "resolved" hesk
- hesk custom ticket status closed resolved
- custom ticket status options hesk...

Can anyone guide me in terms of setting some of the custom Status I've created to be treated as resolved when tickets are assigned to these custom statuses? This is mainly relevant to reports and when viewing the number of open and resolved tickets, etc. I couldn't find a solution while doing my search, mostly saw it on mods-for-hesk but they only have solutions for V2.

Any help is appreciated, thanks in advance.

Re: Make tickets with custom statuses be treated as "resolved"

Posted: Thu Dec 03, 2020 7:08 am
by Klemen
That's not something supported in Hesk at the moment.

It was indeed in "Mod for Hesk" for Hesk v2, but to get it to work with Hesk 3 you would have to customize the source code to achieve what you want.