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Message to customer on ticket delete

Posted: Tue Nov 17, 2020 12:27 pm
by shadedk
Is it possible to configure HESK to send a email to the customer if their ticket gets deleted by a staff member? The single ticket delete function.

Thanks.

Re: Message to customer on ticket delete

Posted: Tue Nov 17, 2020 12:34 pm
by Klemen
There is no built-in way of doing that, you would need to manually add the functionality