Best Practice When Upgrading from Very Old Version 0.94.1
Posted: Sat Nov 07, 2020 12:28 am
Script URL: password-protected
Version of script: 0.94.1
Hosting company: Self-hosted
URL of phpinfo.php: password-protected
URL of session_test.php: password-protected
What terms did you try when SEARCHING for a solution: upgrade very old version 0.94 0.94.1
Write your message below: We need to upgrade from a very old version (0.94.1) to a new version compatible with PHP 7, but we do want to retain our existing support tickets, attachments, etc. Would you recommend a clean install of 3.1.2, then somehow migrate the data from the old database tables to the new? Or should we go through the normal upgrade procedure described in this document, even though this is such an old version: https://www.hesk.com/demo/docs/step-by-step-guide.html . Thank you!
Version of script: 0.94.1
Hosting company: Self-hosted
URL of phpinfo.php: password-protected
URL of session_test.php: password-protected
What terms did you try when SEARCHING for a solution: upgrade very old version 0.94 0.94.1
Write your message below: We need to upgrade from a very old version (0.94.1) to a new version compatible with PHP 7, but we do want to retain our existing support tickets, attachments, etc. Would you recommend a clean install of 3.1.2, then somehow migrate the data from the old database tables to the new? Or should we go through the normal upgrade procedure described in this document, even though this is such an old version: https://www.hesk.com/demo/docs/step-by-step-guide.html . Thank you!