PHPJunkyard support forum

Hi!

Please, help me understand a custom fields. I want have a two fields, for example "App name" and "App version". I made an "App name" field VISIBLE, and "App version" "NOT VISIBLE". Next, I made a url like as: "/?a=add&custom1=app_name&custom2=1.0"

I'm see a new ticket page and pre-filled one field: "App name". Good. I save "Create ticket", and go to admin page.

I see in ticket "App name" field, but "App version" is empty.

Does I made a INVISIBLE field for customer, but pred-filled by customX url query paramaters?

For this to work, you need to select Type "Hidden" and Visibility "Public".

Filed that have Visibility "Staff only" cannot be populated from the customer side.

Hmmmm. I can't have a param "Type". I'm not write early, but I have a desk 3. And in each custom field I see four option:
1. Visibility
2. Required
3. Location
4. Category

O! There is no excuse for me I scrolled this window in up/down many times, but did not notice this line. Thank you very much!