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Installed 3.1.2, just testing it now.
When users create a ticket, they have the option to view the ticket. If they do this via the url provided to them, it displays error "Ticket not found! Please make sure you have entered the correct tracking ID!".

The ticket is posted to the open tickets section of the admin console.
The following script displays the name and ticket number in the mySQL db as well:

select trackid, name, email, message, lastchange from hesk_tickets

Not sure what is wrong if anyone can offer up a suggestion...

Thanks you

Any chance you can share your help desk URL so we can test it?

Actually, figured it out.
Had the sql connection setting set to 127.0.0.1 instead of the IP address of the server.
Thanks for msg'ing.

Have a good one.
Chuck