ID vs TrackingID
Posted: Mon Aug 03, 2020 2:03 am
Does anyone know how to make Hesk use the trackid to associate a ticket to a ticket reply? I notice in the DB these entries are linked by the unique id, versus the tracking id.
I am running a script that automatically creates tickets and assigns them a special ID. When I run a script to mass upload hesk_replies, the replies don't associate with the ticket, because it's looking for the ID versus my trackingID.
Or does anyone know of a script command to make the ID simply copy the trackingID? I am aware of the issues this may cause, however I am needing this logic urgently.
I've been working on this one for a few days, without sucess. Everything else works like a dream.
I am running a script that automatically creates tickets and assigns them a special ID. When I run a script to mass upload hesk_replies, the replies don't associate with the ticket, because it's looking for the ID versus my trackingID.
Or does anyone know of a script command to make the ID simply copy the trackingID? I am aware of the issues this may cause, however I am needing this logic urgently.
I've been working on this one for a few days, without sucess. Everything else works like a dream.