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Email notification based on priority

Posted: Fri Jul 24, 2020 1:28 pm
by qbasix
Script URL: studenti-tu.com/hesk
Version of script: 3.1.1
Hosting company: Superhosting.bg
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URL of session_test.php:
What terms did you try when SEARCHING for a solution: searched in the forum but no solution

Write your message below:
Hello friends,
I`m new in HESK, but I love it :)
I have just one question: Is it possible to have Email notification to a specified users when ticked with the highest priority is registered (the customers are choosing priorities).
Many thanks in advance for your support :)

Re: Email notification based on priority

Posted: Fri Jul 24, 2020 2:45 pm
by Klemen
Not specifically, Hesk will send an email for all tickets.

When and to whom Hesk sends an email is best explained here:
https://www.hesk.com/knowledgebase/?article=94