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What is missing going to Hesk 3 if I've been using Hesk 2.8.4 in conjunction with Mods for Hesk 2019.1.0

Posted: Wed Mar 11, 2020 4:19 pm
by PeteHanley
Mods for HESK version: 2019.1.0
HESK version: 2.84
Hosting company: Codero
What terms did you try when SEARCHING for a solution: what will I lose by going to hesk 3 if I've been using Hesk 2.8.4 with Mods for Hesk 2019.1.0

Write your message below:
I'm considering going to Hesk 3 but want to understand what I might be missing since Mods For Hesk isn't supporting Hesk 3. So my question is "what functionality isn't in Hesk 3 that is in Hesk 2.8.4 in conjunction with Mods for Hesk 2019.1.0"?

Re: What is missing going to Hesk 3 if I've been using Hesk 2.8.4 in conjunction with Mods for Hesk 2019.1.0

Posted: Wed Mar 11, 2020 7:05 pm
by Klemen
No Mods for Hesk features are in Hesk 3.

Hesk 3 is Hesk 2 with a new user interface, so you'll be missing things like calendar and due dates, rich text emails/tickets, REST API, etc...

Several features will be ported into Hesk 3 over the next months so if you rely on them you may want to wait for that to happen.

Re: What is missing going to Hesk 3 if I've been using Hesk 2.8.4 in conjunction with Mods for Hesk 2019.1.0

Posted: Tue Apr 21, 2020 5:31 am
by cwshubby
Is there a timeline for which features from MFH are going to be ported over? Mainly looking for the HTML emails, resending of notifications, and attachment handling

Re: What is missing going to Hesk 3 if I've been using Hesk 2.8.4 in conjunction with Mods for Hesk 2019.1.0

Posted: Tue Apr 21, 2020 1:21 pm
by Klemen
Re-sending of notifications has been part of Hesk since 2.8.0. For the rest no timeline, sorry.

Re: What is missing going to Hesk 3 if I've been using Hesk 2.8.4 in conjunction with Mods for Hesk 2019.1.0

Posted: Fri May 29, 2020 6:44 pm
by cwshubby
I use MFH and the resend notifications doesn't seem to work properly. Is there certain HESK settings to be able to utilize the resend feature?