PHPJunkyard support forum

Hesk 2.8.2
Mods 2018.2.0

This is more of a bug report where sending a certain subject line breaks the helpdesk

I found the helpdesk no longer got new emails, creating on website still worked and generated tickets, but emailing directly to support@ didn't end up in helpdesk


To replicate:
Send an email with subject:
FW: along.emailemails.safaaacmm.do.do backtick break `key` email

Sending a short subject with backticks got through, but a long subject with backticks fails

When i turn on debug i get this in
/inc/mail/hesk_pop3.php

Error:
Can't execute SQL: INSERT INTO `hesk_tickets` ( `trackid`, `name`, `email`, `category`, `priority`, `subject`, `message`, `dt`, `lastchange`, `articles`, `ip`, `language`, `openedby`, `owner`, `attachments`, `merged`, `status`, `latitude`, `longitude`, `html`, `user_agent`, `screen_resolution_height`, `screen_resolution_width`, `due_date`, `history` , `custom1`, `custom2`, `custom3`, `custom4`, `custom5`, `custom6`, `custom7`, `custom8`, `custom9`, `custom10`, `custom11`, `custom12`, `custom13`, `custom14`, `custom15`, `custom16`, `custom17`, `custom18`, `custom19`, `custom20`, `custom21`, `custom22`, `custom23`, `custom24`, `custom25`, `custom26`, `custom27`, `custom28`, `custom29`, `custom30`, `custom31`, `custom32`, `custom33`, `custom34`, `custom35`, `custom36`, `custom37`, `custom38`, `custom39`, `custom40`, `custom41`, `custom42`, `custom43`, `custom44`, `custom45`, `custom46`, `custom47`, `custom48`, `custom49`, `custom50` ) VALUES ( 'G1A-EQW-S4MU', 'Test Jones', 'test@testtest.com', '1', '3', 'FW: along.emailemails.safaaacmm.do.do backtick break `key` email', '[No message]', NOW(), NOW(), NULL, '97.57.10.6', 'English', '-2', '0', '', '', '0', '', '', '0', '', NULL, NULL, NULL, '' , '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '' )
MySQL said:
Data too long for column 'subject' at row 1
WARNING
Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.


The way to fix is to delete the email with long subject and backticks
then turn on debug mode, and visit /inc/mail/hesk_pop3.php to check for any other errors

That's not an issue with backticks, but a too-long subject. It's been fixed in 2.8.3 where subject accepted length was changed to 255 chars.

If you cannot upgrade, try running this SQL query on your database (using a tool like phpMyAdmin, for example; most hosts provide it):

ahh, i was sure i tried a long subject without special chars

...anyway you are right, its working now
thanks