PHPJunkyard support forum

Script URL: support.betterbee.com
Version of script: 2.8.4
Hosting company: hostcolor.com
URL of phpinfo.php: http://support.betterbee.com/phpinfo.php
URL of session_test.php: http://support.betterbee.com/session_test.php
What terms did you try when SEARCHING for a solution: per page, per, page, cases per page, lists per page, tickets per page
ADDON: Modes for HESK Ver 2019.1.0

Write your message below:

In the HESK settings>>Helpdesk Settings, there is a Help Desk setting "Listings per page". The help says this should set the default number of tickets listed per page in admin. It does not seem to matter what I set this number to be. I get 20 tickets per page displayed in the admin panel.

In the admin panel, I can set Display: x tickets per page to a number and click show tickets and that number will show. When I leave and come back to the page, the number entered before is gone and 20 reappears.

Should the helpdesk settings number be the default for the Display setting in the admin panel? Should I be able to set this so I always see all the cases if I set it to an appropriately high number (say 75)?

Thanks

Chris

To make it stick you will need to set it as your default view:

1. login to admin panel
2. in "Show tickets" click "More options"
3. set Display: 75 tickets per page
4. under Options check Make this my default view
5. (optional) if you don't want to see the form extended, click "Less options" now
6. click "Show tickets"

This should remember the 75 tickets setting.

The checkbox for Make this My Default View is what I was missing.

Thank you!

Works great.

Chris