"Add Note" button not showing

[cwyenberg]

Script URL:
Version of script: 2.8.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

I created a new user with limited permissions and this resulted in the Add Note button not being visible. I've enabled everything that looks like it would be remotely related to this function with no success. Is there a set of permissions that must be enabled before this function is available to a user?

[Klemen]

Add note shows only for users who can reply to tickets (have "Reply to tickets" permission checked).

If you want to change that, you can modify admin/admint_ticket.php; find

Code: Select all

if ($can_reply)

and change it to

Code: Select all

if (true)

[cwyenberg]

Thanks very much, works great.

This change appears to affect only the ability to use Notes. I'd like to allow status changes as well but I not able unless "Reply to tickets" permission is checked. Is there a simple edit for this as well or does this involve more significant code changes.

Thanks

[Klemen]

You'd have to delete

Code: Select all

hesk_checkPermission('can_reply_tickets');

from admin/change_status.php

[cwyenberg]

Excellent, thanks!