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When i place my HESK in Maintenance mode when you revisit the page the following is displayed:-

Maintenance in progress

In order to perform scheduled maintenance, our help desk has shut down temporarily.

We apologize for the inconvenience and ask that you please try again later.

I wish to edit the above message to say something specific to the user.
You cannot do this in the HESK settings so can anyone direct me to which file within the setup files i would need to change.
I understand that if i change it and a newer version of Hesk is used to update the change will likely be put back to default.

Basically; if one of my clients does not pay quickly enough i place the hesk in maintenance mode to remind them that some services have stopped until payment resolved. Would be nice to reflect this here.

Thanks in advance..

See here for instructions on how to modify any text used by Hesk:
https://www.hesk.com/knowledgebase/?article=88

Hi,

Sorted..

Its in original text.php located in language/en

settings, customer notice & staff notice...

Changes as necessary...

Make sure you use the custom-text.php file (copy strings from the text.php and modify them inside custom-text.php), as instructed in the article, don't edit the text.php directly. Any changes you make to text.php will be overwritten by updates whereas custom-text.php stays intact.