PHPJunkyard support forum

Posted: **Fri Jan 25, 2019 4:07 pm**

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Version of script: 2.8.2
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URL of phpinfo.php:
URL of session_test.php:
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Hi, I'm trying to get rid of the default statuses (and keel only the custom ones) installed by Hesk. Commenting the section "HESK default statuses:" is not working:

Code: Select all

    // // HESK default statuses:
    // //
    // // 0 = NEW
    // $hesk_settings['statuses'][0] = array(
    //     'name'  => $hesklang['open'],
    //     'class' => 'open',
    // );
    // // 1 = CUSTOMER REPLIED
    // $hesk_settings['statuses'][1] = array(
    //     'name'  => $hesklang['wait_reply'],
    //     'class' => 'waitingreply',
    // );
    // // 2 = STAFF REPLIED
    // $hesk_settings['statuses'][2] = array(
    //     'name'  => $hesklang['replied'],
    //     'class' => 'replied',
    // );
    // // 3 = RESOLVED
    // $hesk_settings['statuses'][3] = array(
    //     'name'  => $hesklang['closed'],
    //     'class' => 'resolved',
    // );
    // // 4 = IN PROGRESS
    // $hesk_settings['statuses'][4] = array(
    //     'name'  => $hesklang['in_progress'],
    //     'class' => 'inprogress',
    // );
    // // 5 = ON HOLD
    // $hesk_settings['statuses'][5] = array(
    //     'name'  => $hesklang['on_hold'],
    //     'class' => 'onhold',
    // );

Can anyone help me with this?

Posted: **Fri Jan 25, 2019 8:12 pm**

The default statuses cannot be deleted (at least not without a lot of code changes at a lot of places), but you can rename them by modifying the text:
https://www.hesk.com/knowledgebase/?article=88

P.s. the code you posted is not for Hesk, most likely Mods for HESK?

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