Adding tags to ticket templates
Posted: Tue Jan 15, 2019 4:31 pm
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What terms did you try when SEARCHING for a solution: "ticket template %%' or "ticket template tags"
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When editing email templates you can use special tags like %%STATUS%% to show the current status in the email. There are lots of options.
These same options such as %%NAME%% for customer's name but when I create a TICKET TEMPLATE (not email but ticket) and add %%NAME%% to it, it shows %%NAME%% on the front end or what the customer sees.
Does ticket templates support special tags like %% and if so am I using the wrong list?
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: "ticket template %%' or "ticket template tags"
Write your message below:
When editing email templates you can use special tags like %%STATUS%% to show the current status in the email. There are lots of options.
These same options such as %%NAME%% for customer's name but when I create a TICKET TEMPLATE (not email but ticket) and add %%NAME%% to it, it shows %%NAME%% on the front end or what the customer sees.
Does ticket templates support special tags like %% and if so am I using the wrong list?