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How do I disable the email field (or any other non-custom field) as being required? This would be for staff only as we sometimes take support phone calls and would like to keep a record of the call without having to complete all required fields.

In Admin panel > Settings > Help desk tab > Features you have on/off for "Require email", "Require subject" and "Require message".

You need version 2.8.0 or newer for this.

Thanks for the reply, Klemen. My question was not clear enough. I was aware of these settings but was looking for a way to change them to required for customers but not for staff.

In thinking about it, an alternative approach would be to make these invisible to the public and create custom email, subject, etc. fields in their place.

Ah, I see. Well, you could keep the setting as required, then manually overwrite the value in inc/admin_functions.inc.php file, for example by pasting just below Now any file that required admin_functions.inc.php (so most of the admin panel) will see the value as not required.

Didn't test it though.

Seems to work fine. I'll update if any issues.

Thanks!