PHPJunkyard support forum

Posted: **Mon Oct 01, 2018 6:25 pm**

Script URL:
Version of script: 2.8.1 and Mods 2018.1.0
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: canned responses, tags, OWNER,%%OWNER%%
Write your message below:

I've tried adding the %%HESK_OWNER%% tag to a number of my canned responses and it does not appear in the response. Other tags are visible and working correctly.

I'm experiencing this on two different installations, the second one uses the latest HESK and MODS versions.

Thanks!

Posted: **Mon Oct 01, 2018 7:09 pm**

In admin/admin_ticket.php (make a backup of this file in case anything goes wrong), find:

Code: Select all

function hesk_printCanned()
{
    global $hesklang, $hesk_settings, $can_reply, $ticket, $modsForHesk_settings;

change it so it looks like this:

Code: Select all

function hesk_printCanned()
{
    global $hesklang, $hesk_settings, $can_reply, $ticket, $modsForHesk_settings, $admins;

Save, upload, and test.

Posted: **Tue Oct 02, 2018 5:10 pm**

This edit resolves the issue. Thanks!

PHPJunkyard support forum

HESK_OWNER tag not visible in canned responses

HESK_OWNER tag not visible in canned responses

Re: HESK_OWNER tag not visible in canned responses

Re: HESK_OWNER tag not visible in canned responses