PHPJunkyard support forum

Would it be possible to implement the use of templates for tickets outside the admin interface?

Explainning better, I would like the user to be able to access the templates, even though they are not logged into the system.

Opening tickets without logging in:

https://ibb.co/g75rDz

Opening tickets in the admin interface:

https://ibb.co/eKXcmK

Thank you for your attention!

That's not something built-in, you'd have to code it yourself.

If it helps, you can pre-populate the message by passing data to the create a ticket page:
https://www.hesk.com/knowledgebase/?article=83