PHPJunkyard support forum

It would be interesting if among the permits one could introduce the possibility, for a staff member with low privileges, to insert a note or reply to a note but not to the ticket messages. In some cases it is necessary to inhibit the response to the members of staff that is given only by members of staff with higher privileges. It's possible?
Hesk allows you to set the premises allowing only viewing the ticket but so also prevents you from entering or replying to a note (except to allow the elimination of all the notes from the tickets that also allows the editing of the notes).

I see what you mean. No promises when, but it's now on my "to do" list.

Thankyou very much!

At soon!