Configure auto-create ticket from email on HESK
Posted: Mon Mar 05, 2018 2:45 am
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Dear All,
I would like to configure auto-create ticket from email on HESk as following:
1. Set up SMTP in HESK Setting=> Success: Connection successful!
2. Set up POP3 in HESK setting => Success: Connection successful!
I already tested to assign to agent, they can receive email from heskdesk team fine.
But when I tried to send from email. there is no any ticket created.
Please kindly advice for this issue whether i am missing any point?
Very appreciated for your sharing.
Best regards,
Kimsin
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
Dear All,
I would like to configure auto-create ticket from email on HESk as following:
1. Set up SMTP in HESK Setting=> Success: Connection successful!
2. Set up POP3 in HESK setting => Success: Connection successful!
I already tested to assign to agent, they can receive email from heskdesk team fine.
But when I tried to send from email. there is no any ticket created.
Please kindly advice for this issue whether i am missing any point?
Very appreciated for your sharing.
Best regards,
Kimsin