PHPJunkyard support forum

Mods for HESK version: 3.2.5
HESK version: 2.7.5

PHP version: 5.4.45 (MySQLi)
MySQL version: 5.6.38
/hesk_settings.inc.php Exists, Writable
/attachments Exists, Writable
/cache Exists, Writable

What terms did you try when SEARCHING for a solution: download_attachment.php , admin download_attachment.php , attachment, admin attachment, admin attachment download

Write your message below:

REF:

When I try and download a file in some cases it downloads a empty file called "download_attachment.php". This happens several times and we have the server limits set high. so I'm not sure why this would be happening, nor can I find the answer for this issue digging around.

REF:

Can you please advise and thank you kindly for your efforts. I do want to say, I still love the software and as time passes, I find it be one of the easiest ones to use in regards to usability and I have tried many.

The filename is blank, so it looks like the attachment was not properly uploaded (which is why you get the bad file).

What happens if you try re-uploading the attachment to the ticket? Will it work then?