changes in the script
Posted: Fri Jan 05, 2018 10:53 am
how can I make the following changes in the script
- admin should approve that if the agent wants to move the ticket to the other agent.
- How can I change the editor so that I can type the maths formula and I can directly past the images instead of uploading them
- I want to remove priroty
- I want to add a custom file while raising the ticket
- How can I calculate the average responsive time taken by the agent to respond the tickets