Send email notification to the customer & Assign this ticket to myself

Helpdesk for my helpdesk software

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smwajih
Posts: 1
Joined: Fri Dec 15, 2017 5:45 pm

Send email notification to the customer & Assign this ticket to myself

Post by smwajih »

Hi All,

I am running version 2.7.5 and would like to disable two options (currently it is enable and checked). I would like to have it uncheck when creating or modifying the ticket.

- Send email notification to the customer & Assign this ticket to myself

Does anyone know how to do this on version 2.7.5.

thank you.
prostar190fan
Posts: 17
Joined: Mon Oct 30, 2017 8:35 pm

Re: Send email notification to the customer & Assign this ticket to myself

Post by prostar190fan »

This can be done within the user's preferences.
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