Cloning Hesk knowledgebase category

[George]

Hello!

I had created a product that required I build a knowledgebase category with several subcategories.

Now, I'm in the process of creating another product that has many similarities with the previous one.

Several of the existing knowledgebase entries could be used for the new product (with some minor modifications).

Is there a way to clone an entire knowledgebase category?

Same server, same HESK installation.

Thanks!

George

[Klemen]

Unfortunately no, there is no built-in way of cloning a knowledgeabse category (or article). You will need to do it by hand.

[George]

Ok, Klemen - thanks!

[George]

Hello!

I'm bringing back this old thread.

If I hired a developer for this, what instructions could I give them?

For example: "Login to phpMyAdmin, find the helpcent_hesk database and clone this and that, making sure to replace X string with Y string".

Thanks!

George

[Klemen]

Hire a developer and tell them to clone a category with all the articles and subcategories.

They should study the hesk_kb_categories and hesk_kb_articles structure; what exactly needs to be changed is up to them to figure out, but mostly each category and article needs to have a unique ID, and a proper "parent" category set.

[George]

Thanks, Klemen!