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Tools- where it is?
Posted: Thu Sep 14, 2017 1:56 pm
by dr.sah
after upgrading HESK to last version, I lost button TOOLS in main menu.
How can I get it back?
Re: Tools- where it is?
Posted: Thu Sep 14, 2017 2:06 pm
by mkoch227
It should be in between "Reports" and "Settings" in the top nav:
(screenshot taken from HESK demo site running the latest version of HESK)
Re: Tools- where it is?
Posted: Thu Sep 14, 2017 2:08 pm
by dr.sah
this one, but I dont have it any more.
Re: Tools- where it is?
Posted: Thu Sep 14, 2017 2:22 pm
by mkoch227
Can you provide a screenshot of what you're currently seeing when logging into the helpdesk? Also, have you tried re-copying & pasting the HESK files from the HESK download zip back to your server, in case something wasn't properly copied over?
Re: Tools- where it is?
Posted: Thu Sep 14, 2017 3:09 pm
by dr.sah
Re: Tools- where it is?
Posted: Thu Sep 14, 2017 4:02 pm
by Klemen
1. Are you able to open URL admin/custom_fields.php when logged into admin?
2. Upload the original inc/show_admin_nav.inc.php file to the server
Re: Tools- where it is?
Posted: Fri Sep 15, 2017 6:34 am
by dr.sah
. Are you able to open URL admin/custom_fields.php when logged into admin
this is working.
After replacing file it is same, still not visible.
Re: Tools- where it is?
Posted: Fri Sep 15, 2017 12:16 pm
by Klemen
Are you logging in with an administrator account, or a regular "Staff" account? Make sure it's an administrator, other staff members may not have access to tools unless admin gave them permission.
Re: Tools- where it is?
Posted: Fri Sep 15, 2017 12:23 pm
by dr.sah
ah, what can I say, how stupid am I.
that was a problem, I had all rights on my account, but with new version there are few marks more.
solved.
