It's normal open ticket when client reply?
Posted: Tue Jul 25, 2017 11:31 am
Hello,
yesterday with your help I setup automatic ticket and work fine. But now when client reply, and i receive notification, the email notification open a new ticket. How is possible?
yesterday with your help I setup automatic ticket and work fine. But now when client reply, and i receive notification, the email notification open a new ticket. How is possible?