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The character length for Subject (Title of ticket) is about 40 characters. In some cases, this length is too short. How can I increase the length and to how many character?

Farrukh.

You can increase it up to 70 quite easily:

1. backup existing index.php and admin/new_ticket.php files
2. open them in a powerful text editor that can properly encode files, such as Notepad++
3. change all instances of to 4. save, upload and test

To increase the length beyond 70 chars, you would also need to modify the database structure of table hesk_tickets row "subject" from varchar(70) to for example varchar(255). I don't recommend messing with the database though unless you are fairly familiar with MySQL.