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Guestbook comments not recorded

Posted: Thu Jun 29, 2017 1:29 pm
by webmaster
The last three entrie in our guestbook recorded the person submitting information but not the comments that were submitted, can anyone help with a possible fix

Re: Guestbook comments not recorded

Posted: Thu Jun 29, 2017 2:07 pm
by Klemen
Can you show us your guestbook so we can check?

Re: Guestbook comments not recorded

Posted: Thu Jun 29, 2017 3:03 pm
by webmaster

Re: Guestbook comments not recorded

Posted: Thu Jun 29, 2017 3:18 pm
by webmaster
The answer to the question if you require it is ?

Re: Guestbook comments not recorded

Posted: Thu Jun 29, 2017 3:54 pm
by webmaster
Sorry the correct address is
www.rba93.com/guestbook/gbook.php
Hope this helps
David

Re: Guestbook comments not recorded

Posted: Fri Jun 30, 2017 6:31 am
by Klemen
It appears to be a problem in your entries.txt file somewhere.

To fix it:

1. backup your guestbook files
2. zip and upload your entries.txt file somewhere for me to download and check (in a private message)
3. update guestbook to the latest version

Re: Guestbook comments not recorded

Posted: Thu Jul 06, 2017 7:57 am
by Piston Broke
I have the same problem all other fields are being recorded apart from the comment I upgraded to latest version by coping all files apart from entries.txt and settings.php still the same
I am getting the notification email with the comment text but it is not being saved in the entries.txt

If it helps I'm using php 7

Re: Guestbook comments not recorded

Posted: Thu Jul 06, 2017 8:04 am
by Klemen
Previous poster fixed it by upgrading to the latest version.

Note that any existing damaged comments probably cannot be fixed, but new ones should work fine.

Re: Guestbook comments not recorded

Posted: Thu Jul 06, 2017 8:23 am
by Piston Broke
I had upgraded to latest version a couple of weeks ago and to make sure downloaded from your site and upgraded again yesterday still the same

Guest book is at http://www.bluebirdproject.com/index.php?id=22 if you would like a look I downloaded version 182

Re: Guestbook comments not recorded

Posted: Thu Jul 06, 2017 8:57 am
by Klemen
I can see all the comments there and my comment was added without an issue?

Re: Guestbook comments not recorded

Posted: Thu Jul 06, 2017 9:04 am
by Piston Broke
I just copied the text from the notifcation email to the entries text file so the coment was visable and uploaded a new copy of entries.txt. I then got your test that worked ?
I'll keep an eye on it and get back to you if I have any problems

Thanks

Re: Guestbook comments not recorded

Posted: Thu Jul 06, 2017 9:21 am
by Klemen
If you do get an issue you can zip and send me your entries file, I will try to see what happened to it.