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Help Desk Ticket Grouping
Posted: Thu Jun 15, 2017 1:46 am
by tuneup
HI.
Is there any options to grouping the same customer different tickets into one. Its not merging grouping the different tickets for the same customers. And also is it possible to display report for the customized reports based on the ticket status.
Please let us know.
Re: Help Desk Ticket Grouping
Posted: Thu Jun 15, 2017 7:09 am
by Klemen
To do this reliably you would have to use customer accounts; HESK doesn't use them (on purpose) so the only way to "group" them now would be to search fro them using name/email address.
Re: Help Desk Ticket Grouping
Posted: Fri Jun 16, 2017 12:04 am
by tuneup
Thanks for the reply. After searching with the email address and name is there any option to group all the tickets for the same customer, please let us know.4
Re: Help Desk Ticket Grouping
Posted: Fri Jun 16, 2017 12:05 am
by tuneup
And is it possible to get the reports on customized ticket status.
Re: Help Desk Ticket Grouping
Posted: Fri Jun 16, 2017 9:23 am
by Klemen
No, searching does not support grouping and there are no custom reports based on searches available.
Re: Help Desk Ticket Grouping
Posted: Fri Jun 16, 2017 4:38 pm
by tuneup
Can you please give suggest how to group the same customer email please.
Re: Help Desk Ticket Grouping
Posted: Mon Jun 19, 2017 7:12 pm
by Klemen
That would require a lot of code modifications which is unfortunately out of the scope of my support.