PHPJunkyard support forum

Hi

I'm trying have "Change ticket category (to any)" enabled as a user permission without enabling "Can submit tickets to any category" but it does not seem to work.
The error I get is "Error: You are not authorized to move tickets to this category! "

What I'm trying to achieve; A help desk user should always create tickets in one specific category, but be able to move it manually to another category afterwards.

Is this possible?


Best regards,
Frewald

Are your registered users (staff) submitting tickets or customers themselves?

Klemen wrote: Wed May 31, 2017 12:49 pm Are your registered users (staff) submitting tickets or customers themselves?

It's the staff - i*m not using "customers" portal at all

This appears to be a bug. Does this file solve your issue:
https://hesk.com/extras/hesk273_move_category.zip

Upload the "move_category.php" file into your "admin" folder.

Klemen wrote: Wed May 31, 2017 2:36 pm This appears to be a bug. Does this file solve your issue:
https://hesk.com/extras/hesk273_move_category.zip

Upload the "move_category.php" file into your "admin" folder.

Yes, that did the trick - thank you