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Customise Mod for Hesk
Posted: Thu Apr 27, 2017 8:50 am
by trinitech
Hi,
I would like to know if somehow is it possible to add a server maintenance anouncement block on the homepage of mod for hesk?
We'll like to show upcoming maintenance and service uptime
Thank you
Re: Customise Mod for Hesk
Posted: Thu Apr 27, 2017 12:01 pm
by mkoch227
HESK (and Mods for HESK) has a service messages feature that allows you to display information on the homepage of the helpdesk (take a look at the blue box at
https://www.mods-for-hesk.com/demo for an example). Is that what you're looking for?
Re: Customise Mod for Hesk
Posted: Thu Apr 27, 2017 1:17 pm
by trinitech
Hi,
Yes this will do
When I save the message, I get redirected to a blank page..
All I have in the log is
Code: Select all
public_html/admin/service_messages.php|CGI returned 500 Internal Error
ANy idea how I can troubleshoot?
WHat are the recommended file permission for hesk?
Re: Customise Mod for Hesk
Posted: Thu Apr 27, 2017 1:54 pm
by mkoch227
I'm not sure what the minimum permissions are, but my PHP files are set to 644 and directories are 755. Klemen would probably know more about specific file permissions than myself.
In terms of troubleshooting, you can try enabling debug mode in HESK to see if an error appears, or check any PHP logfiles that you may have.
Re: Customise Mod for Hesk
Posted: Thu Apr 27, 2017 2:33 pm
by trinitech
Hi,
Debug, told me everything I needed to know
Thank you
Re: Customise Mod for Hesk
Posted: Thu Apr 27, 2017 3:00 pm
by trinitech
I managed to save the message but I cannot figure out how to show it on homepage
Re: Customise Mod for Hesk
Posted: Thu Apr 27, 2017 3:05 pm
by mkoch227
Make sure your service message has a type of "Published" and not "Draft"
